Testimonials
On my way home I needed to pick up some items and dashed in a liquor store and about half way through I found myself crying! A homeless man asked me what the problem was and I said, “They are going to pull the plug on my dad tomorrow and I can’t even contact the doctor to talk to him about it!” The homeless man, said “Oh, you need to call 211, they will help you.”
And I said “They can’t possibly help me with this.” The homeless man said “Oh yes, they help with just about everything!” So the next morning I called 211 and someone on the line said they would help me. He called somewhere on my behalf with me and right after that the doctor called and we made a plan for my dad to recover…he is 81 years old now, in a wheelchair, but I have my dad… and I have 211 to thank.
About 2-1-1 Our Network Values
Our Network's Values
All California 2-1-1 providers support the standards of service endorsed by the Alliance for Information and Referral Services (AIRS), and commit to:
- maintain accurate, comprehensive, unbiased information about the health and human services available in their community.
- provide confidential and/or anonymous access to information.
- provide assessment and assistance based on the inquirer’s need(s).
- provide barrier-free access to information.
- recognize the inquirer’s right to self-determination.
- provide an appropriate level of support in obtaining services.
- assure that inquirers are empowered to the extent possible.
- assure that inquirers have the opportunity to access the most appropriate I&R service available in the system.
The complete AIRS Standards for Professional Information and Referral are available here.