On my way home I needed to pick up some items and dashed in a liquor store and about half way through I found myself crying! A homeless man asked me what the problem was and I said, “They are going to pull the plug on my dad tomorrow and I can’t even contact the doctor to talk to him about it!” The homeless man, said “Oh, you need to call 211, they will help you.”
And I said “They can’t possibly help me with this.” The homeless man said “Oh yes, they help with just about everything!” So the next morning I called 211 and someone on the line said they would help me. He called somewhere on my behalf with me and right after that the doctor called and we made a plan for my dad to recover…he is 81 years old now, in a wheelchair, but I have my dad… and I have 211 to thank.
How 211 Helps
2-1-1 California's How 211 Helps section has:
Information and Referral Services
An overview of the information and referral services that 2-1-1 provides to millions of Californians 24 hours a day, seven days a week, in more than 150 languages.
Emergency & Disaster Response
2-1-1 plays a critical role during emergencies and disasters, reducing non-emergency call volume on 9-1-1 lines, which frees up emergency responders to deal with true rescue emergencies.
Assisting Nonprofits & Local Governments
2-1-1 increases the reach of nonprofit and community programs, even among callers who would otherwise be unaware of, or who would not realize they were eligible for services.
Access to Health Coverage and Care
2-1-1 call centers are staffed with highly trained specialists who have expertise in navigating the web of health and human services in a particular community.
A partnership between Caltrans DMT and 211 California to identify key transportation stakeholders, datasets, and site locations of public transit and human services agencies.
How 2-1-1 has helped Californians -- in their own words.