When I called 2-1-1 because someone told me they could help with nutrition, I never expected to get fresh food. They sent me to a food pantry where I got 3 onions, 4 potatoes, 4 bananas, orange, brown rice, black beans, 3 artichokes, raspberries, packaged lettuce for salad, carrots, purple cabbage, and chicken breast. I called 2-1-1 again right away and asked if I could go back to the pantry again and they told me I could go every week if I needed food. I would never have found about this if it weren’t for the people at 2-1-1!
How 211 Helps
2-1-1 California's How 211 Helps section has:
Information and Referral Services
An overview of the information and referral services that 2-1-1 provides to millions of Californians 24 hours a day, seven days a week, in more than 150 languages.
Emergency & Disaster Response
2-1-1 plays a critical role during emergencies and disasters, reducing non-emergency call volume on 9-1-1 lines, which frees up emergency responders to deal with true rescue emergencies.
Assisting Nonprofits & Local Governments
2-1-1 increases the reach of nonprofit and community programs, even among callers who would otherwise be unaware of, or who would not realize they were eligible for services.
Access to Health Coverage and Care
2-1-1 call centers are staffed with highly trained specialists who have expertise in navigating the web of health and human services in a particular community.
A partnership between Caltrans DMT and 211 California to identify key transportation stakeholders, datasets, and site locations of public transit and human services agencies.
How 2-1-1 has helped Californians -- in their own words.