Testimonials
On my way home I needed to pick up some items and dashed in a liquor store and about half way through I found myself crying! A homeless man asked me what the problem was and I said, “They are going to pull the plug on my dad tomorrow and I can’t even contact the doctor to talk to him about it!” The homeless man, said “Oh, you need to call 211, they will help you.”
And I said “They can’t possibly help me with this.” The homeless man said “Oh yes, they help with just about everything!” So the next morning I called 211 and someone on the line said they would help me. He called somewhere on my behalf with me and right after that the doctor called and we made a plan for my dad to recover…he is 81 years old now, in a wheelchair, but I have my dad… and I have 211 to thank.
How 2-1-1 Helps Mobility Management
Mobility Management
2-1-1 Mobility Management Overview
The partnership between Caltrans DMT and "211 California" was the impetus to the success of the planning project. DMT was instrumental in providing the education, background and information necessary to assist the "211 California" project team with identifying the key transportation stakeholders, datasets, and site locations of public transit and human services agencies. The "211 California" project team provided DMT with access and information to the various 2-1-1 call center directors, staff, technologies, and service areas throughout California.
Stakeholder involvement included representatives from the statewide "211 California" Leadership, and representatives from the Governor's Office of Emergency Services (OES), California Health and Human Services Agency and Departments, Regional Transportation Planning Agencies, local and regional Transit Agencies, and Caltrans DMT Management. This mutual collaboration provided the foundation essential to the successful completion of the following primary tasks of this project:
- Identification of existing rural human services transportation providers, 2-1-1 call centers, and information technologies in rural areas.
- Working together with OES to identify service gaps in order to respond to the emergency preparedness needs of the elderly, disabled, and low income individuals in rural areas.
- Public participation through focus groups, stakeholder meetings, and coordinated plan documentation.
- Strategies for interfacing 2-1-1 call centers with mobility management concepts through technological advances.
- Identify strategies for future funding for implementation.
The final planning report for this project is available at the following link: Mobility Management Planning Study.
Mobility management is an innovative approach for managing and delivering coordinated transportation services to customers, including older adults, people with disabilities, and individuals with lower incomes. Mobility management focuses on meeting individual customer needs through a wide range of transportation options and service providers. It also focuses on coordinating these services and providers in order to achieve a more efficient transportation service delivery system for public policy makers and taxpayers who underwrite the cost of service delivery.
Mobility Management involves these key steps:
- Developing an inventory of available services;
- Identifying customer needs;
- Developing strategies to meet the needs;
- Coordinating financial and other resources;
- Improving coordination through transportation brokerage systems;
- Training staff and volunteers;
- Promoting the use of innovative technologies, services, and other methods to improve customer service and coordination; and
- Developing customer information and trip planning systems.
The mobility management approach often uses ITS technologies to make individualized service possible.
2-1-1 California would like to recognize the work done historically by 2-1-1 Los Angeles County in maintaining these resources on the former 2-1-1 page on the CAIRS website.