ABOUT
211 CALIFORNIA
211 CALIFORNIA
California 211 Providers Network (211 California) is a 501(c)3 nonprofit membership organization. 211 California members include CPUC-authorized lead entities and local partner organizations. For additional details on statewide impact and activities, see our most recent CPUC Annual Report: 2025 CPUC Annual Report
OUR MISSION
211 California’s mission is to assure a statewide 211 system and network of providers that connect all Californians to effective health, human, and disaster-related services when they need them.
OUR VISION
We envision a future where 211 is nationally known, trusted, utilized, and resourced to meet emerging needs, and where:
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Californians have hope — knowing they can change their circumstances, prevent or recover from crises and disasters, and thrive.
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Our communities are more connected, resilient, healthy, and safe with 211 building bridges and breaking down silos among community members, community services, and public services.
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Public, private, community, and philanthropic resources are deployed effectively, responsively, and equitably with 211 identifying community needs and gaps in real time to inform policymakers, funders, and service providers.
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California is a more equitable, just, and inclusive state with 211 partnering to build systems of care and connect people to services that address their whole needs and advance health equity.
VALUES
Our values guide how 211 California works, makes decisions, builds relationships, and strengthens the 211 network across the state.
Equity & Inclusion
We believe everyone should have equitable access to information, resources, and support, and that diverse perspectives strengthen our work and the communities we serve.
Collaboration
We believe we are stronger together. We build connections and bring people, organizations, and systems together to achieve greater impact.
Trust & Transparency
We lead with openness, honesty, and accountability, building trusted relationships with our members, partners, and communities.
Focus on Results
We turn ideas and collaboration into meaningful action, using data, shared learning, and outcomes to guide our work and demonstrate impact.
Sustainability
We build for the future, strengthening the partnerships, resources, infrastructure, and capacity needed for a resilient and sustainable 211 network.
Strategic Plan 2026–2028
211 CA is advancing a bold vision for the future through its 2026–2028 Strategic Plan. This plan reflects input from partners across the state and focuses on strengthening the 2-1-1 system as a critical public infrastructure. To learn more about our goals, priorities, and roadmap for the future, we invite you to review the full 211 California Strategic Plan 2026–2028. Click here to review