CONNECTING CALIFORNIANS
Collaborative Solutions for a Healthier Society
211 plays a vital role in reducing the call volume and demand on emergency services like 911 and crisis hotlines like 988 by providing an alternative for non-emergency needs. While 911 is designated for immediate life-threatening emergencies and 988 for mental health crises, 211 offers a critical service for those seeking assistance with non-emergency issues, such as finding food, housing, health care, and other community resources.
By directing calls related to social services, housing needs, and general information to 211, communities can ensure that 911 and 988 are reserved for true emergencies, allowing first responders and crisis counselors to focus on situations that require urgent attention. This collaborative approach helps to streamline emergency response, reduce wait times for those in crisis, and improve overall public safety.
BUILDING HEALTHIER COMMUNITIES
The 211 calling code has been designated by the Federal Communication Commission for community information and referral services, just as 911 is set aside for emergency services.
211 is a free, confidential Information and Referral service that connects people across the United States and Canada to critical health and human services in their community.
211 is available 24 hours a day, 7 days a week, and is offered in over 150 languages as well as accessible to people with disabilities.
Text your zip code to 898-211, dial 211, or visit a 211 website to access information and referrals for a wide range of needs including; disaster assistance, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services, childcare and family services.
