Across California, 211 connects people to critical health, human, and disaster-related services when they need help most.  In 2025, California 211s answered 1.8 million+ calls and texts, helping individuals and families navigate housing, food, utility assistance, health care, disaster support, and other essential community resources.

​

211 California strengthens this statewide system by supporting local 211 providers, advancing coordination across regions, promoting shared standards and data practices, and building partnerships that expand access to services for communities throughout the state. .

​

Meeting Community Needs

California families continue to face significant financial pressure.  United Ways of California's 2025 Real Cost Measure found that more than one in three California households do not earn enough to meet basic needs.  As the cost of housing, food, transportation, child care, health care, and utilities continues to rise, 211 remains a trusted access point for people seeking timely and accurate referrals to local support.

​

Strengthening Disaster Readiness

211 California plays a critical role in statewide disaster coordination by supporting mutual assistance planning, emergency response protocols, and collaboration among local 211 providers.  Through statewide provider meetings, PSPS coordination, All Hazards activation planning, and shared response systems, 211 CA helps ensure communities can access information and support during emergencies.

In 2025, 211 providers supported thousands of households through PSPS and emergency power outage preparedness efforts, including safety planning, care coordination, and referrals for individuals with access and functional needs.

​

Advancing Statewide Partnerships

211 California works with state agencies, utilities, local governments, community-based organizations, and statewide partners to expand the reach and impact of 211.  Key efforts include partnerships related to Public Safety Power Shutoffs, CA vs. Hate, disaster preparedness and response, data sharing, and statewide advocacy.

​

Why 211 Matters

211 is more than a helpline.  It is essential community infrastructure that helps people access support, helps partners understand community needs, and helps California prepare for and respond to emergencies.  By strengthening 211 statewide, California can improve access to services, reduce strain on emergency systems, and ensure residents can connect to help when it matters most.